Terms of Service

You agree to these terms when you use titanrack.cloud services. By accessing or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

These terms constitute a legally binding contract between you and TitanRack. They apply to all users — visitors, registered accounts, and paying customers. If you are accepting on behalf of an organization or enterprise, you represent that you have authority to bind that entity.

If you do not agree to these terms, do not use our services.

TitanRack provides enterprise-grade server infrastructure on demand. This includes dedicated and virtual server provisioning, network connectivity, redundant storage allocation, and related management tools accessible via our dashboard and API.

Our infrastructure is engineered for enterprise workloads — redundant power, N+1 cooling, multi-homed networking, and carrier-grade hardware. Service specifications, resource allocations, and SLA tiers are detailed on our website and in the client portal. We may introduce, modify, or deprecate features with reasonable notice.

TitanRack does not guarantee compatibility with all third-party software, hardware, or systems. Compatibility validation is your responsibility prior to deployment.

Provide valid credentials. You're responsible for account security. Keep your password confidential and notify us immediately of any unauthorized access.

You must provide accurate registration information and keep it current. Enable two-factor authentication where available. Accounts may not be shared, sold, or transferred without prior written consent from TitanRack.

All activity under your account is your responsibility. TitanRack is not liable for losses arising from unauthorized access caused by your failure to secure credentials. We reserve the right to suspend accounts we believe are compromised to protect your infrastructure.

You agree not to use TitanRack infrastructure for any unlawful or abusive purpose. Prohibited activities include:

• Hosting or distributing malware, phishing kits, or exploit tools
• Sending unsolicited bulk email or operating open mail relays
• Cryptocurrency mining without explicit prior authorization
• Launching DDoS attacks or participating in botnets
• Port scanning, network probing, or brute-force attacks on third-party systems
• Hosting illegal content or content that violates intellectual property rights
• Operating open proxies or TOR exit nodes without prior written approval
• Running workloads that degrade infrastructure performance for other customers
• Circumventing resource limits, rate limits, or security controls

Violation triggers immediate suspension without notice. Repeated offenses result in permanent termination and forfeiture of remaining credits.

99.99% uptime SLA. Service credits issued automatically for failures exceeding SLA. Credits are applied to your next billing cycle proportionally to the duration of the outage.

Credit tiers: 99.9%–99.99% uptime = 10% credit; 99.0%–99.9% = 25% credit; below 99.0% = 50% credit. Maximum credit: 50% of monthly fees for the affected service. Credits are non-refundable and applied as account balance. Submit requests within 30 days of the incident.

Scheduled maintenance is communicated at least 72 hours in advance and excluded from uptime calculations. Hardware failures are addressed with replacement within 4 hours. This SLA does not cover disruptions caused by customer actions, force majeure, third-party failures, or attacks exceeding our mitigation capacity.

Monthly cycle. USD. Auto-renewal. Cancel anytime before next cycle. All prices are exclusive of applicable taxes unless stated otherwise.

Payment is due within 14 days of invoice. Overdue accounts accrue interest at 1.5% per month or the legal maximum, whichever is lower. Services are suspended after 7 days of non-payment. Data may be deleted after 30 days of continued non-payment.

Price changes are communicated 30 days in advance and apply at the next billing cycle. Prorated refunds are available for unused time on cancelled services. Enterprise contracts with custom billing terms are available on request. You are responsible for all applicable taxes and duties.

Stored in European data centers. GDPR compliant. Encrypted in transit and at rest. You retain full ownership of all data stored on our infrastructure.

TitanRack acts as data processor; you are the data controller. We process data only per your instructions and do not sell, share, or use your data for advertising. A Data Processing Agreement (DPA) is available on request.

We implement AES-256 encryption at rest and TLS 1.3 in transit. Regular security audits, penetration testing, and SOC 2 compliance reviews are conducted. Data breach notifications are issued within 72 hours per GDPR requirements. You may exercise your data rights — access, rectification, erasure, portability — at any time through our support team.

The TitanRack platform, dashboard, APIs, documentation, and all associated branding are the exclusive property of TitanRack or its licensors, protected by copyright, trademark, and other intellectual property laws.

You retain all rights to your data, code, and content. You grant TitanRack a limited license to host and process your content solely to deliver the contracted services. This license terminates when your account is closed.

You may not reverse-engineer, decompile, or extract source code from TitanRack proprietary software unless expressly permitted by applicable law.

Capped at 3 months of fees paid. TitanRack shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.

This includes lost profits, lost data, business interruption, or reputational harm. TitanRack is not liable for failures caused by force majeure, third-party disruptions, or customer-initiated actions.

This limitation applies to the fullest extent permitted by the laws of the Netherlands regardless of the theory of liability (contract, tort, strict liability, or otherwise).

You agree to indemnify and hold harmless TitanRack, its officers, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from:

• Your use of TitanRack services or activity under your account
• Your breach of these terms or any applicable law
• Infringement of third-party intellectual property, privacy, or publicity rights
• Data you store, process, or transmit via our infrastructure

This obligation survives termination of these terms.

Instant from dashboard. Data retained 14 days post-cancellation. After the retention period, all data is permanently and irreversibly deleted from our systems.

TitanRack may terminate services immediately for material breaches of these terms, including acceptable use violations. For standard cancellations, either party may terminate with 30 days' written notice.

Outstanding invoices remain due after termination. Provisions that by their nature should survive — including liability, indemnification, and intellectual property — continue in effect. Enterprise contracts may have different termination terms as specified in the applicable agreement.

Disputes are first resolved through good-faith negotiation. Either party may initiate by written notice describing the dispute. If unresolved within 30 days, the matter may be escalated to mediation in the Netherlands with costs shared equally.

If mediation fails within 60 days, either party may pursue formal proceedings in the competent courts of the Netherlands.

TitanRack may update these terms at any time. Changes are posted here with an updated date. Material changes are communicated at least 30 days in advance via email.

Continued use after modifications constitutes acceptance. If you disagree, discontinue use before they take effect. Review these terms periodically.

Netherlands. These terms are governed by Dutch law. Any disputes shall be resolved in the competent courts of the Netherlands.

If any provision is found unenforceable, it shall be enforced to the maximum extent permissible; remaining provisions stay in full force. Failure to enforce a right does not waive it.

Questions about these terms? Reach out. We respond within two business days.

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